Support
Most problems come down to number formatting. Start with the checks below; if none of them help, get in touch and we will look into it.
First checks
- Confirm the country selected matches the number's country.
- Remove the leading zero from the local part — the country code replaces it.
- Make sure WhatsApp is installed and signed in on the device.
- Retype the number by hand rather than pasting a formatted version.
The link generator is a quick way to test a number from a desktop browser and rule out a formatting mistake.
Contact us
Email support@clicktochat.app with your iPhone model, iOS version, app version and what you were doing when the problem happened. We usually reply within two business days.
Common questions
The chat does not open when I tap the button
This is almost always the number format. Check that you selected the right country and removed the leading zero from the local number. If WhatsApp is not installed, the link opens a web page instead of the app.
WhatsApp says the number is not registered
Either the number has no WhatsApp account, or a digit is wrong. Re-enter it carefully and confirm the country code with the person who gave it to you.
My templates or favorites disappeared
They are stored on the device inside the app, so reinstalling the app removes them. Restoring an iPhone backup that includes app data brings them back.
How do I restore a Pro purchase?
Open the app's settings and choose Restore Purchases while signed in with the Apple ID used for the original purchase.
How do I report a bug or request a feature?
Email us with your iPhone model, iOS version and a short description of what happened. Screenshots help a lot.
Click to Chat is an independent utility and is not affiliated with, sponsored by, or endorsed by WhatsApp LLC. WhatsApp is a trademark of its respective owner.